Hotel star ratings are useless. Here’s how to read reviews the right way.

Depending on the site you’re using, the settings and filters with which you can sort reviews will differ. TripAdvisor has a “time of year” section, for example, where you can select what people had to say at a specific time of year for any given hotel. Or if there are phrases you specifically want to see, you can head to “popular mentions” on TripAdvisor, which includes options such as “close to transportation,” “on-site restaurant,” and “city view.” Both TripAdvisor and Expedia allow you to look at reviews based on who left them (business travelers, solo travelers, or families, for example).

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